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Frequently Asked Questions
Why is my stencil a little sticky on one side?
Sometimes our stencil may have some of the adhesive from the cutting mats. Simply take some hand sanitizer/rubbing alcohol and a cloth and gently wipe the sticky areas. Here's a video link showing how simple it can be Watch Video.
My stencil has a bend or crease, what do I do?
Not to worry, simply set your stencil on a flat surface and use the smooth side of a pen and/or marker and gently rub out the bend/crease. Repeat this step front and back until flatten out straight. If it's still has not laying down completely, try applying heat from a hair dryer (NOT A HEAT TOOL) at about 3" as Yupo is a durable plastic which is resilient. Watch this video as an example on how easy it can be Watch Video.The discount code is not working, where can I find a code?
All discount codes have a minimum amount and can be user-level specific.
Fan discount codes are given out on many of our fellow content creator's YouTube Channels. A great way to find them is by searching PM artist Studio on YouTube.
How do I create an account?
Creating an account is easy, go visit our membership page and select which level best fits you. We have memberships that range from Free to paid with additional discounts, exclusive products, and perks.
Where can I find my downloadable files from my order?
Usually, you can find your downloadable linked files from your order email. If you can not find them within your order email you can also sign in to your account, then go to the "DOWNLOADS" and find a list of purchased downloadable files. If you do not see your files or find this to be errored, please contact us.
Why are there extra shipping cost outside of US?
Arty friends outside the U.S. that have or have not met the free shipping requirements are responsible for all duties, tariffs, and VAT associated with their package. For more detail on shipping, please see our Shipping & Delivery.How do I log in to my account?
You can log in anytime at the top right corner of the page, between the search and wishlist/shopping cart, and in the footer "Sign In/My Account". Once logged in, you can view your orders, account details, wishlist, membership, and more. If you are having trouble logging in, please contact us.
How do I track my order?
You can track an order either by email sent or by logging into your account and viewing "Orders". Once you have selected the order to view, scroll down to where you see a tracking button. Contact us if you can not find your tracking through the first two options.