Shipping & Delivery

General Shipping & Rates

  • Domestic (US) orders are subject to a standard USPS rate of $7.72. International orders are subject to a charge of $29.77 for standard postal services.

  • Free USPS Shipping is available for Domestic (USA) orders with a subtotal of $35 or more after any discounts have been applied.
  • Free USPS Shipping is available for International orders with a subtotal of $125 USD or more after any discounts have been applied.
  • Customer responsibility for accurate shipping addresses prior to dispatch

*Please note that the subtotal must meet the specified thresholds after discounts to qualify for free shipping.
 

International Shipping

  • Arty friends outside the U.S. are responsible for all duties, tariffs, and VAT associated with your package, this applies to all packages that have or have not met the Free shipping amount.
  • For our international Arty friends that do not want to use the standard postal option, please reach out to us and we can pull rates and offer alternative shipping methods. PM artist Studio can only purchase shipping and will not be able to access duties, tariffs, and/or VAT your specific country will charge. PM will not cover these additional costs.

*From time to time, International Shipments experience delays due to each country’s postal system’s ups and downs. We utilize USPS (United States Postal Service) for all shipments unless other carriers have been confirmed by the shipper and receiver. The package is handed off to the destination country’s postal service. Sometimes scans are not done to update the status of the packages. We will not reship orders until they are out of our hands for at least 6 weeks and have not had a status update in at least two weeks. Sorry for any inconvenience this may cause.

**Please stay in touch with your local post office regarding your shipment, using the tracking number and following their guidelines. We are unable to provide updates on international shipments once they leave the United States. All shipping inquiries should be handled by the buyer through their local post office.**

 

Signature Requirement for High-Value Orders
High-Value Orders with a subtotal of $300+ USD will require a signature upon delivery. This added layer of security helps ensure that your order arrives safely and is received by the correct party.

Order Shipping Issues & Resolution
If you receive your order and it has missing, shipping-damaged, or incorrect products included, please CONTACT US for a resolution. We strive for 100% customer satisfaction, and if there is an issue with your order, we will do everything we can to resolve the issue for you.

  • Shipped damaged product(s) require a close-up photo to be sent and approved before being replaced.
  • All damaged products are replacement only and are nonrefundable.
  • All replacement products are nonrefundable.

If an order is marked as delivered by the carrier but was not received by the customer, it must be reported as stolen. A copy of the theft report must be submitted before the order can be re-shipped, and the replacement will require a signature upon delivery.

  • Report must be submitted before re-shipped items can be processed. 
  • Re-shipped orders are not refundable.
  • It is the customer’s responsibility to sign for their order and any signature by party/non-party will be considered complete.

If the package is delayed but still showing in transit status, it cannot be refunded or re-shipped while it remains in the carrier’s network. It is the responsibility of the customer to work directly with the carrier to track and resolve the shipment status. An order is only eligible for resolution once it has been officially declared lost or stolen by the carrier.

Once official confirmation or a theft report is issued:

  • Please submit a copy of the report to customer support.

  • Upon review, we will assist you with either a partial refund, full refund, or a replacement shipment.

*Please note that refunds will only be processed once the returned item(s) is received in its original, unopened condition.


Customer Shipping Returns and Responsibilities

If a package is rejected or returned to PM Artist Studio, the customer is responsible for all return shipping charges. Upon receipt and examination of the returned package (please allow 24 hours for processing), two options are available:
 
Reshipping: We can resend the order to the correct address and contact details provided. Reshipping fees must be paid by the customer prior to dispatch.
Refund: If a refund is preferred, a 35% restocking fee will be applied, in accordance with our policy. Original shipping charges are non-refundable.
 

Customer’s Shipping Information

It is the responsibility of the customer to input the shipping address correctly. 

  • Should the address be incorrect, please contact us immediately before the order has shipped out.
  • If the order has already shipped, please contact the carrier directly with your tracking number to request an address intercept or package reroute.
  • If the order returns to PM Artist Studio, we will contact the customer by email/phone to confirm the shipping address before shipping again.
  • Any shipping fees are the responsibility of the customer for the second shipment.
*Orders that provide wrong or incomplete address information will be charged for reshipment of the order once it has been returned to PM artist Studio (please see refunds and returns for more details).
 
You can learn more about the Refunds & Returns Policy here.
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