• Free USPS Shipping is available for Domestic (USA) orders with a subtotal of $35 or more after any discounts have been applied.
• Free USPS Shipping is available for International orders with a subtotal of $125 USD or more after any discounts have been applied.

Please note that the subtotal must meet the specified thresholds after discounts to qualify for free shipping.

PM artist Studio is based in Sachse, Texas in the United States.

Domestic (US) orders are subject to a standard USPS rate of $6.85. International orders are subject to a charge of $24.72 for standard postal services.

1. Orders that provide wrong or incomplete address information will be charged for reshipment of the order once it has been returned to PM artist Studio (please see refunds and returns for more details).

2. Arty friends outside the U.S. are responsible for all duties, tariffs, and VAT associated with your package, this applies to all packages that have or have not met the Free shipping amount.

3. For our international Arty friends that do not want to use the standard postal option please reach out to us and we can pull rates and offer alternative shipping methods. PM artist Studio can only purchase shipping and will not be able to access duties, tariffs, and/or VAT your specific country will charge. PM will not cover these additional costs. 

International Shipping Notice: From time to time International Shipments experience delays due to each country’s postal system’s ups and downs. We utilize USPS (United States Postal Service) for all shipments unless other carriers have been confirmed by the shipper and receiver. The package is handed off to the destination country’s postal service. Sometimes scans are not done to update the status of the packages. We will not reship orders until they are out of our hands for at least 6 weeks and have not had a status update in at least two weeks. Sorry for any inconvenience this may cause.

**Please stay in touch with your local post office regarding your shipment, using the tracking number and following their guidelines. We are unable to provide updates on international shipments once they leave the United States. All shipping inquiries should be handled by the buyer through their local post office.**

Signature Requirement for High-Value Orders
Orders with a subtotal of $300 USD or more will require a signature upon delivery. This added layer of security helps ensure that your order arrives safely and is received by the correct party.

Delivery Error / Damaged Products

If you receive your order and it has missing, shipping damaged, or incorrect products included, please CONTACT US for a resolution. We strive for 100% customer satisfaction and if there is an issue with your order, we will do everything we can to resolve the issue for you.

• Shipped damaged product(s) require a close-up photo to be sent and approved before being replaced.
• All damaged products are replacement only and are nonrefundable.
• All replacement products are nonrefundable.

If an order is marked as delivered by the carrier but was not received by the customer, it must be reported as stolen. A copy of the theft report must be submitted before the order can be re-shipped, and the replacement will require a signature upon delivery.

• Report must be submitted before re-shipped items can be processed. 
• Re-shipped orders are not refundable.
• It is the customer’s responsibility to sign for their order and any signature by party/non-party will be considered complete.

Customer Shipping Returns and Responsibilities