Frequently Asked Questions

Many of our designs are intricate and detailed which require more delicate handling. It is crucial to read our Use & Care information before using our products. Since there are so many factors we are not in control of WE DO NOT REPLACE USED PRODUCTS. For any unused items please refer to our refund and returns policy.

Creating an account is easy, go visit our membership page and select which level best fits you. We have memberships that range from Free to paid with additional discounts, exclusive products, and perks.

You can log in anytime at the top right corner of the page, between the search and wishlist/shopping cart, and in the footer "Sign In/My Account". Once logged in, you can view your orders, account details, wishlist, membership, and more. If you are having trouble logging in, please contact us.

You can track an order either by email sent or by logging into your account and viewing "Orders". Once you have selected the order to view, scroll down to where you see a tracking button. Contact us if you can not find your tracking through the first two options.

If you forgot/lost your password, simply go to forgot password. You will need to provide the email used for the account and we will email you the next steps on how to reset it.

All discount codes have a minimum amount and can be user-level specific.

Fan discount codes are given out on many of our fellow content creator's YouTube Channels. A great way to find them is by searching PM artist Studio on YouTube.

Most of the time orders will ship within 48 hours or less. Orders can be tracked by email or from your account dashboard when logged in under the "Orders" section.

Usually, you can find your downloadable linked files from your order email. If you can not find them within your order email you can also sign in to your account, then go to the "DOWNLOADS" and find a list of purchased downloadable files. If you do not see your files or find this to be errored, please contact us.

Arty friends outside the U.S. that have or have not met the free shipping requirements are responsible for all duties, tariffs, and VAT associated with their package. For more detail on shipping, please see our Shipping & Delivery.